1. Introduction
35bmw (hereinafter referred to as "we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your personal information.
This policy applies to the 35bmw website, mobile application, and all other digital platforms where you use our services. By using our services, you are considered to have given your consent to the terms of this policy. If you do not agree to these terms, please refrain from using our services.
2. What Information We Collect
35bmw may collect the following types of personal information:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number or passport details
- Photo ID (where required)
2.2 Contact Information
- Email address
- Mobile number
- Residential address (district / division / Bangladesh)
2.3 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
2.4 Activity Information
- Gaming history, bets, and results
- Login times and session information
- Preferred game categories and betting types
- Bonus and promotion usage information
2.5 Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Referral URL and site navigation information
3. How We Collect Information
35bmw collects your information through various methods:
- Directly provided: When you register, log in, make a deposit or withdrawal, or contact us.
- Automatic collection: Through cookies and similar technologies while you browse our website or app.
- Through third parties: Transaction confirmation information from payment processors (bKash, Nagad, etc.).
- Identity verification services: As part of the KYC (Know Your Customer) process.
- Customer service communications: Information you provide through live chat or email.
4. Purpose of Using Information
35bmw uses the information it collects for the following purposes:
4.1 Account Management
Your information is used to create, manage, and secure your account, and to verify your identity correctly on the platform.
4.2 Service Delivery and Improvement
Information is used to properly manage our gaming services, bonuses, VIP program, and promotional offers. Gaming patterns are analyzed to improve your experience.
4.3 Financial Transaction Processing
To process deposits and withdrawals, prevent fraud, and ensure financial security.
4.4 Compliance with Legal Obligations
Information is required to comply with Anti-Money Laundering (AML), counter-terrorism financing, and responsible gaming policies.
4.5 Communication and Support
You are contacted to provide important account updates, security notifications, and customer service.
4.6 Responsible Gaming
User activity is monitored to identify problematic gaming behavior and take protective measures.
6. Cookies and Tracking
Various types of cookies and similar technologies are used on the 35bmw website:
6.1 Essential Cookies
These cookies are necessary for the basic functionality of the site. They maintain your login session and ensure security. These cookies cannot be disabled.
6.2 Performance Cookies
Used to improve the speed and performance of the site. They collect anonymous statistical data that does not personally identify you.
6.3 Functionality Cookies
Used to remember your preferences such as language settings, preferred games, and customizations.
6.4 Cookie Control
You can disable non-essential cookies through your browser settings. However, this may affect some features of the site.
7. Data Security
35bmw has implemented industry-standard security measures to protect your personal information:
- SSL/TLS Encryption: Our entire website is protected by SSL encryption. Your information is fully encrypted during data transfer.
- Data Encryption: Stored sensitive information (passwords, financial data) is protected with strong encryption algorithms.
- Access Control: Only authorized personnel can access your personal information on a need-to-know basis.
- Two-factor verification: An additional verification layer is provided to protect your account.
- Regular audits: Our systems undergo regular security audits.
- Data backup: Regular backups are maintained on secure servers.
Please note, however, that no method of transmitting or storing data over the internet is 100% secure. We make every effort to ensure the highest level of protection, but complete security cannot be guaranteed.
8. Data Retention Period
35bmw retains your information according to the following policy:
- Active account: All relevant information is retained for as long as your account remains active.
- After account closure: Information required to meet legal obligations is retained for a specified period.
- Financial transaction records: Financial records must be retained for the long term in accordance with regulations.
- Marketing information: If you withdraw your consent, marketing communications will be stopped immediately.
Once the need for retention has ended, your information is deleted or anonymized in a secure manner.
9. Your Rights
As a user of 35bmw, you have the following rights:
9.1 Right to Access Information
You have the right to request information about what data we hold about you.
9.2 Right to Correction
If your personal information is incorrect or incomplete, you may request a correction.
9.3 Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, this may not be possible if legal or regulatory obligations exist.
9.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
9.5 Right to Withdraw from Marketing Communications
You have the right to unsubscribe from promotional emails or notifications at any time.
To exercise these rights, contact us via live chat or by email at [email protected].
10. Protection of Minors
35bmw services are for those aged 21 and above only. We do not knowingly collect personal information from minors.
There is an age verification process at the time of registration. If we find that a minor has created an account, that account will be closed immediately and all related information will be deleted.
11. Policy Changes
35bmw reserves the right to update this privacy policy as needed. If there are any significant changes to the policy, we will:
- Update the "Last Updated" date at the top of this page.
- You will be notified by email in the case of important changes.
- You will be given the opportunity to review the new policy before the changes take effect.
If you continue to use our services after the updated policy is published, you will be considered to have agreed to the new policy. Therefore, it is recommended that you visit this page regularly.
12. Contact
For any questions, concerns, or requests to exercise your rights regarding the privacy policy, contact 35bmw:
We will try to respond as quickly as possible after receiving your request. For complex privacy-related requests, the process may take some time to complete.